Program Management Team
| 540-745-4216 Ext. 4001 | EMAIL
Jack has 40 years of high level experience in the mental health/intellectual disabilities field, working in creating and operating every manner of residential service. He is available to go anywhere in the state to provide free consultation regarding service needs. There is no obligation to use our services after this consultation. Our goal is to learn about the needs in the state, and to offer advice and help where we can be of assistance.
| 540-745-4216 Ext. 4002 | EMAIL
Kamala provides quality assurance to all of the Wall Residences services. She is a licensed clinical social worker with a primary interest in person-centered planning and working with natural families to coordinate services. Kamala has completed Positive Behavioral Support training and is registered by DMAS to provide Therapeutic Consultation services.
Jessa is the Medical Quality Assurance Coordinator for Wall Residences. She holds a Bachelor of Science degree in Nursing and a Master of Science in Nursing Administration. Jessa has an extensive background in medical-surgical nursing and has experience in psychiatric nursing working with adults with mental illness, intellectual disabilities and substance abuse issues. She has also held formal management and leadership positions in the acute care setting. Jessa is certified to train Medication Aids in the state of Virginia and has been doing so for Wall Residences since 2005.
| 434-610-7578 | EMAIL
Alex is the Director of Admissions for Wall Residences and is available for any admissions related questions. Alex supports referrals in the following regions: Central, Southern, and Southwest Virginia. Alex holds a Bachelor of Science degree in Psychology as well as a Master of Education degree in Community Counseling. Alex has experience supporting individuals dually diagnosed with intellectual disabilities and mental health issues. In addition Alex has worked as a Case Manager and Case Management supervisor for individuals with intellectual disabilities. Additional experience includes client advocacy, crisis intervention, and service plan development.
| 804-385-0278 | EMAIL
Sharon is responsible for the development and implementation of the Wall Residences Activities Program statewide. She supports the WRAP Coordinators across the state, as well as Regional Coordinators on the eastern part of the state. Sharon has a BSW and a Master’s Degree in Public Health from VCU/MCV. She previously provided oversight and monitoring to licensed programs through her work at DBHDS as a senior licensing specialist. She also has experience supporting individuals with multiple disabilities to develop community living and employment skills. Sharon is based in Richmond and will support that area as well as Fredericksburg and Charlottesville.
| 540-292-0608 | EMAIL
Pam is the Admissions Coordinator for statewide referrals and holds a Bachelor’s degree in Psychology. Pam provides New Provider Orientation sessions and is available to provide support and training to start up sponsored residential services. . She is well-versed in the principles of human services administration.
| 540-819-8744 | EMAIL
Amanda has a bachelor’s degree in social work from Radford University. She has experience working with individuals with Intellectual Disabilities in both residential and day support settings. Amanda is supporting services in the Roanoke/Franklin County area.
Quality Assurance Coordinators
| 540-309-6670 | EMAIL
Keri has a bachelor’s degree with a concentration in clinical psychology and has experience in service planning, assessment, and direct care for individuals with disabilities through case management experience. She has also served as a program services specialist.
Heather is a graduate of Radford University, holding her bachelor’s and master’s degrees in special education. She is a Nationally Board Certified Teacher with experience teaching individuals with disabilities in the inclusive public school setting. She is a Board Certified Behavior Analyst (BCBA) and has experience working with individuals with extensive behavioral support needs. Heather is responsible for training and supervising Registered Behavioral Technicians and is available to provide case consultation for individuals with significant behavioral support needs.
| 540-395-2987 | EMAIL
Deanna holds a Bachelor of Science degree in Psychology from the University of Mary Washington. She has several years of experience working as a case manager, coordinating and implementing service plans for children and adults with Mental Health conditions, ASD, and Intellectual Disabilities. She is passionate and a strong advocate.
| 540-241-0108 | EMAIL
Kiana has a bachelor’s degree in psychology and is supporting the Waynesboro and Augusta County areas. With over nine years’ experience in direct care supports, substance abuse services, case management, and residential program management, Kiana understands the unique perspectives from different positions within the person-centered support system. She is available to discuss support options with family members and case managers, and is eager to guide potential providers along this rewarding path.
| 434-316-8345 | EMAIL
Candice has a Bachelor’s of Science degree in Family and Child Development and a minor in psychology. She has experience working with adults with intellectual disabilities in a variety of settings to include day support, case management and residential services. Candice is supporting services in the Central Virginia region.
| 434-473-2203 | EMAIL
Jamie holds a Bachelors of Science degree in Psychology and has over 12 years experience serving individuals with intellectual and developmental disabilities and their families. Most recently she was a program manager for In Home services and Family Care Provider homes and prior to that, a case manager for day support. Jamie enjoys serving others and helping individuals grow and build confidence and independence.
| 540-577-0899 | EMAIL
Elizabeth serves the Culpeper area with a bachelor’s degree in psychology from the University of Mary Washington and comes to us from Goodwill Industries where she was an employment specialist providing vocational supports to individuals with the most severe intellectual disabilities. Her experience includes providing traditional and non-traditional counseling, direct care and supports.
| 434-660-0958 | EMAIL
Rebecca has a bachelor’s degree in psychology from Lynchburg College and has enjoyed working with folks with intellectual disabilities, mental health issues and ASD through local CSBs in Central Va. for about 18 years.
| 276-229-5892 | EMAIL
Celina has an Associates of Applied Science degree in Nursing from Wytheville Community College and a Bachelor of Science degree in Nursing from Liberty University. She has over five years’ experience supporting individuals with intellectual disabilities. Celina has experience as an Infirmary Nurse and Post-Move Monitor at Southwestern Virginia Training Center and as a Nurse/ID Support Coordinator with Mount Rogers CSB. She is currently supporting services in the Southwest Virginia area.
| 804-836-5418 | EMAIL
Kimberly has a Bachelor of Science degree in Psychology with a minor in Human Services and Philosophy. She previously worked as a support coordinator with Richmond Behavioral Health Authority and was responsible for monitoring and coordinating services for persons with intellectual disabilities, mental illness, and substance abuse. She currently supports services in the Richmond area.
| 540-488-8034 | EMAIL
Linnea holds a B.A. in psychology and a M.A. in human services. She has worked in the Human service field and community action with agencies in the Roanoke Valley providing services for families in need. She worked in crisis services providing Intensive In Home and worked as a field supervisor for over 6 years. She has a love for the helping profession and works with a desire to embrace goodness in all.
| 540-471-2894 | EMAIL
Christine Wickham is a Program Manager in the Staunton area. She left a Case Management position at Valley CSB. Prior to work as a Case Manager, she worked in a variety of capacities for Pleasant View Inc. over the course of 6 years as a direct care worker, instructor, and program coordinator.
| 540-797-8862 | EMAIL
Kari holds a B.A. from Virginia Tech, majoring in Spanish and philosophy, as well as a M.S. in clinical mental health counseling from Radford University. She has experience working in an in home setting, in a respite home for those with both intellectual disabilities and co-occurring mental health illness, as well as providing mental health skill building services. Kari is passionate about working with people with intellectual disabilities and is very happy to be serving the SWVA area.
Senior Program Managers
| 540-621-8125 | EMAIL
Amy holds a bachelor’s degree from the University of Mary Washington. She worked for Spotsylvania County Schools as well as in multiple Community Services Boards before joining Wall Residences. Amy is known to be a passionate advocate for people with intellectual disabilities, having served, in the past, on the board of directors for the Arc of Rappahannock and as the Chapter Representative on the board for the Arc of Virginia. Amy is a Person-Centered Thinking Trainer, endorsed by The Learning Community for Person-Centered Practices. In her free time, Amy sings as well as plays guitar and keyboard in her acoustic duo, Velvet Lies.
| 434-661-7769 | EMAIL
Amy’s an RN who previously worked as a Program Manager for Blue Ridge Residential. For the past five years, her case load was in Lynchburg, Charlottesville and Virginia. She is now serving the Danville area.
| 434-981-0995 | EMAIL
Lindsay Jackson holds a bachelor’s degree in sociology with a minor in psychology from Old Dominion University. Lindsay recently relocated from the Hampton Roads area and has worked in child abuse prevention, parent education, youth mentoring, and transitional employment with Child & Family Services of Eastern Virginia. As manager of a transitional employment program, Lindsay helped to support a dedicated volunteer group of individuals with intellectual disabilities who lent their service and passion to an online book-selling business.
| 540-604-6680 | EMAIL
Angela has a Bachelor of Science degree in Human Services with a minor degree focus in Psychology and is supporting the Rockingham, Shenandoah, and Frederick county areas. Angela has over eight years of experience in the human services field which includes positions held in directly caring for individuals with severe and profound intellectual and developmental disabilities as a program manager’s assistant at a day support program as well as over four years of case managing individuals with co-occurring mental health and substance abuse diagnoses.
| 540-285-0178 | EMAIL
Chelsea holds a Bachelor of Science degree in Psychology from UVA-Wise as well as a Master of Social Work degree from Radford University. She has experience working with mental health support in the Floyd and New River Valley areas in addition to previous experience with psychiatric facilities for adolescents and adults. Chelsea has also worked in respite care providing in-home care for individuals with intellectual disabilities.
| 540-285-0093 | EMAIL
Angela has a B.S. in Human Services with a minor in Special Education. She supports the Middle Peninsula and Northern Neck Areas; this region is the same size as the state of Delaware. She has 10 years of experience working in the human services field in VA, and prior experience in the field in PA. She has provided direct support in a residential group home, and worked as a counselor in a crisis stabilization center for adults with co-occurring mental health and substance abuse diagnoses. More recently, she has worked as a group home manager (for 5 years) providing direct care as well as staff supervision.
| 540-392-3046 | EMAIL
Elisha holds a bachelor’s degree in human services with a minor in psychology from Old Dominion University. She is currently serving as Senior Program Manager in the Floyd area.
| 434-660-9300 | EMAIL
Sara holds a B.A in sociology and a M.A. in human services. Before joining the Wall Residences team Sara worked as a Support Coordinator for over seven years at Horizon Behavioral Health in Lynchburg, VA. During that time Sara provided case management for individuals with intellectual disabilities and those with dual diagnoses. Sara developed a love for working with the intellectual disability population during that time and is happy to continue serving this population with Wall Residences. Sara is currently a Program Manager in the Lynchburg area.
Regional Program Managers
| 434-610-2179 | EMAIL
Dawn has a Bachelor of Science degree in Criminal Justice from Radford University. Prior to working for Wall Residences she worked as a Case Manager for Central Virginia Community Services (now referred to as Horizon Behavioral Health), where she monitored and coordinated services for individuals with intellectual disabilities and dual diagnosis. Dawn currently works as a Program Manager in the Central Virginia region.
| 276-237-6654 | EMAIL
Alison is a graduate of Radford University with a bachelor’s degree in psychology and a minor in sociology. She previously worked as Program Coordinator for the CAP/DA Program with the Appalachian District Health Department in Sparta, NC.
| 434-238-6379 | EMAIL
Jenise is a graduate of Christopher Newport University with a bachelor’s degree in psychology and minor in leadership. She has held a variety of positions supporting individuals with intellectual disabilities to include day support, direct care, and case management for both children and adults in the Tidewater and Lynchburg areas. Currently she provides residential supervision services and service coordination to providers in the Central Virginia region.
| 434-907-5067 | EMAIL
Emily has a Bachelor of Science degree in Psychology from Liberty University. She has eight years experience working as a social worker with the Elderly and Individuals with Developmental and Intellectual disabilities in various settings including Central Virginia Training Center. Emily is currently a program manager in the Lynchburg area.
| 540-250-1437 | EMAIL
Dorcas has approximately 13 years of experience working with individuals with intellectual and other mental health disabilities in school settings, group homes and community settings. She has worked with Family Insight PC as an Individual and Family Counselor. She was later promoted to Clinical Supervisor for the Mental Health Skill Building program. Dorcas holds a B.A. from University of Education in Ghana and a master’s degree in special education from Lynchburg College. She is currently serving the Lynchburg area.
| 434-483-3010 | EMAIL
Amber has a Bachelor of Science degree and has had over twelve years of experience working with adults with intellectual disabilities and dual diagnosis in a variety of settings. Prior to joining the team at Wall Residences, she worked as a direct support provider and Case Manager at day support and sheltered workshop, and as a Residential Coordinator. Amber and her husband also serve an individual with intellectual disabilities in their home. She now serves in the Danville area.
| 540-577-0880 | EMAIL
Patricia Hartsock is a new member of the Fredericksburg team. She has several years of experience working in the mental health field and was most recently a behavior specialist with Paragon Autism Services. She has a bachelor’s degree in human services counseling with a minor in psychology from Old Dominion University.
| 540-241-5510 | EMAIL
Beth has a bachelor’s degree and is a former case manager with the Valley Community Services Board, Beth is based in the Staunton area. She has planned and implemented community-based services for her clients. Beth has also completed Positive Behavioral Support training.
| 540-739-9253 | EMAIL
Michele received her B.S. in Psychology from the University of Mary Washington. She worked closely with individuals diagnosed with an intellectual disability during her tenure at the Rappahannock Area Community Services Board. Michele has experience providing direct supports and oversight in a residential setting, as well as directing services as a Support Coordinator. She has passion for the person-centered planning process and empowering others to reach their highest potential.
| 434-770-5404 | EMAIL
Kara has 15 years of experience supporting those experiencing mental illness as well as intellectual disabilities. Prior to joining Wall Residences, she spent five years at Horizon Behavioral Health (formerly Central Virginia Community Services) as a case manager for adults with ID. Kara has also worked as a supervisor for residential group homes for adults with intellectual disabilities. She has an A.A.S in Social Work and is currently pursuing advanced degrees from Liberty University. She is passionate about this field and honored to help others have a full, happy, safe and meaningful life. Kara is thrilled to be serving the Lynchburg area.
| 434-907-3256 | EMAIL
Brian received his Bachelor of Science degree from James Madison University. He also earned teacher certification through Lynchburg College and worked 11 years as an elementary school teacher. Prior to joining the team at Wall Residences he gained experience working with children and adults with intellectual disabilities. Brian currently serves in the Central Virginia region as Program Manager.
| 540-470-7425 | EMAIL
Sharlene Wade has a bachelor’s degree in philosophy. Her previous positions include Social Services Director in an ICF/MR, Care Coordinator for DMHMRSAS at the time of the roll-out of Waiver Services where she provided training and quality assurance for Community Service Board staff statewide, Case Management Supervisor for Valley CSB, and she was a Family Residential Provider for nearly 14 years. Sharlene’s background allows for a unique perspective on Waiver services. She currently serves the Staunton/Waynesboro area.