It's not just a job,
it's a lifestyle.
Person Centered Support since 1995
Program Management Team
The Wall Residences organization is ready to serve your needs. We have an exceptional group of staff with years of experience and demonstrated performance ready to create community residential services of the highest quality available anywhere. Here is a sample of what our staff have to offer:
John Weatherspoon, LCSW,
| 540-250-8928 | EMAIL
John is a Licensed Clinical Social Worker and has been licensed in Virginia since 1999. He was first licensed in PA in 1996. John has a BSW from Radford University and a MSW from UNC-Chapel Hill. He has over ten years of experience in the role of Director and came to Wall Residences from Community Services where he was Director of Crisis Services. Before that he was a state wide director for a private agency. He has considerable experience in community based services and program development.
Jack Wall, M.Ed., CEO
| 540-745-4216 Ext. 4001 | EMAIL
Jack has 40 years of high level experience in the mental health/intellectual disabilities field, working in creating and operating every manner of residential service. He is available to go anywhere in the state to provide free consultation regarding service needs. There is no obligation to use our services after this consultation. Our goal is to learn about the needs in the state, and to offer advice and help where we can be of assistance.
Kamala Bauers, LCSW,
Quality Assurance Director
| 540-745-4216 Ext. 4002 | EMAIL
Kamala provides quality assurance to all of the Wall Residences services. She is a licensed clinical social worker with a primary interest in person-centered planning and working with natural families to coordinate services. Kamala has completed Positive Behavioral Support training and is registered by DMAS to provide Therapeutic Consultation services.
Jessa Layne, BSN, MSN, RN,
Medical Quality Assurance Director
Jessa is the Medical Quality Assurance Coordinator for Wall Residences. She holds a Bachelor of Science degree in Nursing and a Master of Science in Nursing Administration. Jessa has an extensive background in medical-surgical nursing and has experience in psychiatric nursing working with adults with mental illness, intellectual disabilities and substance abuse issues. She has also held formal management and leadership positions in the acute care setting. Jessa is certified to train Medication Aids in the state of Virginia and has been doing so for Wall Residences since 2005.
Alex Jackson, M.Ed., QDDP
Admissions Director, Central Va
| 434-610-7578 | EMAIL
Alex is the Director of Admissions for Wall Residences and is available for any admissions related questions. Alex supports referrals in the following regions: Central, Southern, and Southwest Virginia. Alex holds a Bachelor of Science degree in Psychology as well as a Master of Education degree in Community Counseling. Alex has experience supporting individuals dually diagnosed with intellectual disabilities and mental health issues. In addition Alex has worked as a Case Manager and Case Management supervisor for individuals with intellectual disabilities. Additional experience includes client advocacy, crisis intervention, and service plan development.
Pam Golas, BS, QDDP
Admissions Coordinator, Fredericksburg
NOVA, Culpeper, MPNN, Winchester
Valley, Richmond, Charlottesville
| 540-292-0608 | EMAIL
Pam is the Admissions Coordinator for statewide referrals and holds a Bachelor’s degree in Psychology. Pam provides New Provider Orientation sessions and is available to provide support and training to start up sponsored residential services. . She is well-versed in the principles of human services administration.
Beth Houck, BA
Central & Danville
| 434-288-1929 | EMAIL
Beth has a bachelor’s degree in Interdisciplinary Studies from Appalachian State University. She has over 17 years of experience working with adults with developmental disabilities as both a Support Coordinator, providing case management for adults with intellectual disabilities and those with dual diagnoses, and as a residential coordinator supervising services in a group home setting. She is passionate about advocating for the rights of individuals and working in the field with individuals with disabilities. Beth is currently serving the Central Virginia region.
Quality Assurance Coordinators
Heather Cromer, MS, BCBA
Behavioral Support Coordinator
Heather is a graduate of Radford University, holding her bachelor’s and master’s degrees in special education. She is a Nationally Board Certified Teacher with experience teaching individuals with disabilities in the inclusive public school setting. She is a Board Certified Behavior Analyst (BCBA) and has experience working with individuals with extensive behavioral support needs. Heather is responsible for training and supervising Registered Behavioral Technicians and is available to provide case consultation for individuals with significant behavioral support needs.
Amanda Craig, BSW, QDDP
Quality Assurance Coordinator
| 540-819-8744 | EMAIL
Amanda holds a Bachelor's degree in Social Work from Radford University. She has experience with community based services including day support and residential services over the years with various agencies. Amanda has been with the agency and served the capacity of a Program Manager as well as Regional Program Coordinator within the Southwest Virginia area for many years before transitioning into her current role. Amanda is now serving as the Quality Assurance Coordinator covering the Western and Southern Virginia regions.
Kate Hansen, M.S., LMHP-R
Operations & QA Coordinator
| 540-739-9069 | EMAIL
Kate holds a Master's degree in Counselor Education from Radford University and a Master’s in Family Studies from Virginia Tech. She has 12 years of experience with community-based, mental health services, to include crisis stabilization/intervention, in-home, therapeutic day treatment, and has provided case management to children in treatment foster care across various agencies. She has lead state-wide quality assurance initiatives for a non-profit agency in the past and is very excited to be part of the management team at Wall Residences.
Rebecca Ledingham, BA, QDDP
QA Coordinator, Special Projects
| 434-660-0958 | EMAIL
Rebecca has a bachelor’s degree in psychology from Lynchburg College and has enjoyed working with folks with intellectual disabilities, mental health issues and ASD through local CSBs in Central Va. for about 18 years.
Deanna Rennon, BS, QDDP
Quality Assurance Coordinator,
| 540-395-2987 | EMAIL
Deanna holds a Bachelor of Science degree in Psychology from the University of Mary Washington. She has several years of experience working as a case manager, coordinating and implementing service plans for children and adults with Mental Health conditions, ASD, and Intellectual Disabilities. She is passionate and a strong advocate.
Kim Snider, BS, QDDP
QA Training Coordinator
Charlottesville/ Richmond/ MP-NN area
| 804-836-5418 | EMAIL
Kimberly has a Bachelor of Science degree in Psychology with a minor in Human Services and Philosophy. She previously worked as a support coordinator with Richmond Behavioral Health Authority and was responsible for monitoring and coordinating services for persons with intellectual disabilities, mental illness, and substance abuse. She currently supports services in the Richmond area.
Sara Viers, MA
QA WRAP Coordinator, Central Va
| 434-660-9300 | EMAIL
Sara holds a B.A in sociology and a M.A. in human services. Before joining the Wall Residences team Sara worked as a Support Coordinator for over seven years at Horizon Behavioral Health in Lynchburg, VA. During that time Sara provided case management for individuals with intellectual disabilities and those with dual diagnoses. Sara developed a love for working with the intellectual disability population during that time and is happy to continue serving this population with Wall Residences. Sara is currently serves the Lynchburg area.
Candice Bowman, BS, QDDP
Regional Coordinator, Central VA
| 434-316-8345 | EMAIL
Candice has a Bachelor’s of Science degree in Family and Child Development and a minor in psychology. She has experience working with adults with intellectual disabilities in a variety of settings to include day support, case management and residential services. Candice is supporting services in the Central Virginia region.
Elizabeth Hayes, BS
Regional Coordinator, Fredericksburg
| 540-577-0899 | EMAIL
Elizabeth serves the Culpeper area with a bachelor’s degree in psychology from the University of Mary Washington and comes to us from Goodwill Industries where she was an employment specialist providing vocational supports to individuals with the most severe intellectual disabilities. Her experience includes providing traditional and non-traditional counseling, direct care and supports.
Megan Ingram, BSW
Regional Coordinator, Richmond area
| 804-774-8584 | EMAIL
Megan received her Bachelor of Social Work from James Madison University. Megan first started her career in Social Work at a psychosocial day support program for adults with intellectual disabilities and mental health illnesses. She then worked closely with individuals with intellectual disabilities and their families as a Support Coordinator in the Richmond area. Megan has a passion for helping others and is excited to be a part of the Wall Residences team.
Lindsay Jackson Lopez, BS
Regional Coordinator, Charlottesville
| 434-981-0995 | EMAIL
Lindsay holds a bachelor’s degree in sociology with a minor in psychology from Old Dominion University. Lindsay recently relocated from the Hampton Roads area and has worked in child abuse prevention, parent education, youth mentoring, and transitional employment with Child & Family Services of Eastern Virginia. As manager of a transitional employment program, Lindsay helped to support a dedicated volunteer group of individuals with intellectual disabilities who lent their service and passion to an online book-selling business.
Chelsea Mathis, BS, MSW, QDDP, QIDP
Regional Coordinator, Floyd/NRV
| 540-285-0178 | EMAIL
Chelsea holds a Bachelor of Science degree in Psychology from UVA-Wise as well as a Master of Social Work degree from Radford University. She has experience working with mental health support in the Floyd and New River Valley areas in addition to previous experience with psychiatric facilities for adolescents and adults. Chelsea has also worked in respite care providing in-home care for individuals with intellectual disabilities.
Stephanie Moore, BA
Regional Coordinator, Winchester/
| 540-336-5609 | EMAIL
Stephanie has over 20 years of experience working with individuals with intellectual disabilities and mental health conditions in a variety of settings. She holds a bachelor’s degree in psychology and has gained extensive experience in coordination of services ensuring therapeutic, behavioral, and residential services provided to individuals are being effectively managed and delivered within a person-centered support system. Stephanie is supporting services in Loudoun, Frederick, Warren, Page, and Shenandoah counties.
Angela Newman, BS, QDDP
Regional Coordinator, MPNN
| 540-285-0093 | EMAIL
Angela has a B.S. in Human Services with a minor in Special Education. She supports the Middle Peninsula and Northern Neck Areas; this region is the same size as the state of Delaware. She has 10 years of experience working in the human services field in VA, and prior experience in the field in PA. She has provided direct support in a residential group home, and worked as a counselor in a crisis stabilization center for adults with co-occurring mental health and substance abuse diagnoses. More recently, she has worked as a group home manager (for 5 years) providing direct care as well as staff supervision.
Molly Hunter-Sloan, MSW
Regional Coordinator, Southwest Virginia
| 540-250-0076 | EMAIL
Molly has a BA in sociology from Lynchburg College and a MSW is from Radford University. She is a supervisee in Social Work at present, working towards licensure (LCSW). Molly spent 16 years with the Department of Social Services in Roanoke City and Floyd County working with children and in Child Protective Services and Adult Protective Services. Additionally, she worked with families to reunite children who were placed in foster care. She has served as a school-based counselor and most recently as coordinator of a school-based counseling program, in Floyd County. Molly is currently a program manager in the Southwest Virginia area.
Linnea Smith, MA, QDDP
Regional Coordinator, Roanoke
| 540-488-8034 | EMAIL
Linnea holds a B.A. in psychology and a M.A. in human services. She has worked in the Human service field and community action with agencies in the Roanoke Valley providing services for families in need. She worked in crisis services providing Intensive In Home and worked as a field supervisor for over 6 years. She has a love for the helping profession and works with a desire to embrace goodness in all.
Jenny Taylor - Jones, MA, EdS
Regional Coordinator, Augusta Co area
| 540-241-0108 | EMAIL
Jenny has a Bachelor of Science degree in Psychology, as well as Master of Arts and Educational Specialist degrees in Community Counseling. Jenny has 17 years of experience in various roles supporting children and adults who have mental health diagnoses and/or intellectual disabilities. For nearly 10 years, Jenny worked as an intensive in-home clinician supporting children and families healing from various forms of trauma. Additionally, she worked under the supervision of Board Certified Behavior Analysts to provide behavioral therapy to children diagnosed with Autism Spectrum Disorder (ASD). Jenny has a special interest in merging family systems counseling with behavior therapy techniques to provide the greatest possible benefit to individuals with ASD and their families.
Senior Program Managers
Alison Blevins, BS, QDDP
Senior Program Manager, Southwest Va
| 276-237-6654 | EMAIL
Alison is a graduate of Radford University with a bachelor’s degree in psychology and a minor in sociology. She previously worked as Program Coordinator for the CAP/DA Program with the Appalachian District Health Department in Sparta, NC.
Amanda Watts Branigan, BS
Senior Program Manager, Central VA
| 434-485-1620 | EMAIL
Amanda has a Bachelor of Science Degree from Lynchburg College and was a certified Elementary Special Education teacher for 9 years, serving children in the areas of learning difficulties, ASD, and intellectual disabilities. She has 15 years of experience working with individuals with intellectual and physical disabilities in the elementary and high school, residential care, and community settings. Amanda enjoys supporting others with gaining independence, improving self-determination, and relationship building in the community.
Patricia Hartsock, BS
Sr. Program Manager, NoVa, F'burg
| 540-577-0880 | EMAIL
Patricia Hartsock is a new member of the Fredericksburg team. She has several years of experience working in the mental health field and was most recently a behavior specialist with Paragon Autism Services. She has a bachelor’s degree in human services counseling with a minor in psychology from Old Dominion University.
Michele Humphries, BS, QIDP
Senior Program Manager, F'burg
| 540-739-9253 | EMAIL
Michele received her B.S. in Psychology from the University of Mary Washington. She worked closely with individuals diagnosed with an intellectual disability during her tenure at the Rappahannock Area Community Services Board. Michele has experience providing direct supports and oversight in a residential setting, as well as directing services as a Support Coordinator. She has passion for the person-centered planning process and empowering others to reach their highest potential.
Angela King, BS, QDDP
Senior Program Manager, Shenandoah Valley
| 540-604-6680 | EMAIL
Angela “Angie” has a bachelor’s degree in Human Services with a minor in Psychology from Old Dominion University. She supports the Frederick, Warren, Page, Shenandoah and Rockingham county areas. Angela has over 13 years’ experience in the human services field working with individuals with intellectual disabilities and co-occurring intellectual/developmental and mental health diagnoses. She spent four years providing direct care in a day support facility, four years as a mental health case manager for Northwestern Community Services Board, and is credentialed as both a QMHP and QIDP.
Regional Program Managers
Dawn Anderson, BS, QDDP
Program Manager, Lynchburg
| 434-610-2179 | EMAIL
Dawn has a Bachelor of Science degree in Criminal Justice from Radford University. Prior to working for Wall Residences she worked as a Case Manager for Central Virginia Community Services (now referred to as Horizon Behavioral Health), where she monitored and coordinated services for individuals with intellectual disabilities and dual diagnosis. Dawn currently works as a Program Manager in the Central Virginia region.
Genille Barber, BA
| 540-830-0024 | EMAIL
Gennile holds a Bachelor of Arts degree from Shaw University in Psychology and is a candidate for a Master's degree in counseling. She has 14 years of experience working with individuals with intellectual and mental health disabilities in a school setting, group homes, Community Support and as an In-home caseworker. Gennile has also worked as a life coach, a Clinical ID/DD Child & Adolescent Support Coordinator, a Social Worker for adult services and a supervisor for an Intermediate Care Facility.
Misti Bralley, MA, QMHP, QIDP
Program Manager, Southwest Virginia
| 276-266-4006| EMAIL
Misti received her B.S. in Human Services from Bluefield College and her M.A. in Human Services Counseling with a specialization in Marriage and Family. Misti has 15 years of experience in working with adults and children with developmental disabilities, intellectual disabities, and mental illness. Misti has experience in therapeutic foster care, respite care, psycosocial rehabilitation, mental health skill building, and inpatient treatment. Misti is passionate about giving back to the community and providing quality care to ensure that individuals live their lives to the fullest. Misti is a Program Manager in the Southwest region.
Sabrina L Burress, M.A., QMHP
Program Manager, Staunton/W'boro area
| 540-250-8560| EMAIL
Sabrina holds a Masters degree in Human Services and recently completed a Master’s degree in Clinical Mental Health Counseling. Sabrina has a long history of community-based work with various populations across myriad professional settings; including at-risk youth outreach, individualized behavioral supports, and community education. Over the last seven years, while completing her second Master’s, Sabrina has worked predominantly as a mental health clinician with children and families in both the intensive in-home and school-based therapeutic day treatment settings. Sabrina has a passion for working with and in service to individuals who otherwise may not have access to services or a developed voice for self-advocacy. It is her hope that in her professional journey she can continue to forge relationships with clients and community to ensure their needs are adequately met.
Jenise Burford, BA, QDDP,
Program Manager, Lynchburg
| 434-238-6379 | EMAIL
Jenise is a graduate of Christopher Newport University with a bachelor’s degree in psychology and minor in leadership. She has held a variety of positions supporting individuals with intellectual disabilities to include day support, direct care, and case management for both children and adults in the Tidewater and Lynchburg areas. Currently she provides residential supervision services and service coordination to providers in the Central Virginia region.
Heather Chrisman, MS
Program Manager, Winchester area
| 540-336-5313 | EMAIL
Heather earned a bachelor’s degree in psychology from Shenandoah University. She also has a master's degrees in strategic leadership and psychology with a concentration in applied behavioral analysis. Heather has over 10 years of experience working in the behavioral health/mental health fields with experience working with individuals with autism as well as children and adults with mental health diagnoses. She has experience in direct care positions as well as leadership roles in a variety of settings including group homes, child welfare, and behavioral health agencies. Heather is passionate about helping others whether that is through direct support, counseling, advocacy, supervision, or leadership. She serves the Winchester area.
Jessica Cifizzari, BS
Program Manager, Charlottesville area
| 434-906-1938 | EMAIL
Jessica is a graduate of Barton College with a bachelor’s degree in psychology. She has worked in a variety of roles including special education, direct support for people with ID/DD diagnosis, mental health and waiver case management for children and adults in the Central Virginia area. Currently, she provides residential supervision services and service coordination to providers in the Charlottesville area.
Sabrina Cox, BS QMHP, QDDP
Program Manager, NRV area
| 540-250-8482 | EMAIL
Sabrina has a bachelor’s of science degree in psychology from Liberty University. She has experience working with children and adolescents with dual mental health diagnosis as a therapeutic day treatment counselor. She has also provided direct support to children with intellectual and developmental disabilities through special education. Sabrina is currently a program manager in the New River Valley area.
Michael Dorsey, PBS-F, Ed.D.
Group Home Program Manager, SWVA area
| 276-266-4017 | EMAIL
Michael received his undergraduate degree from Marshall University and worked several years as a classroom teacher. He later received his master’s degree in special education from Nova Southeastern University. Michael also has a master’s, educational specialist, and doctoral degree in educational leadership from Walden University. He spent 22 years in the classroom as a general and special education teacher along with serving as an assistant principal. Michael has also worked at Southwestern Virginia Training Center as the post move monitor and for Mount Rogers Community Services Board as an ID services coordinator.
Katelyn Doxsee, BS
Program Manager, NRV area
| 540-759-0951 | EMAIL
Katelyn holds a Bachelor of Science degree in Psychology from Virginia Tech. Through her time serving as a direct care provider as well as a case manager, Katelyn has experience supporting individuals dually diagnosed with intellectual disabilities and mental health issues. Katelyn is passionate about providing advocacy and support to individuals with disabilities and their providers. Katelyn currently serves the Roanoke and NRV areas.
Katelyn Duff, BS
Program Manager, Central Va area
| 540-230-2545 | EMAIL
Katelyn graduated from Ferrum College in the spring of 2012 with a major in Recreation Leadership, a minor in Outdoor Recreation and a minor in Criminal Justice. Immediately after graduation, she began working with at-risk youth as an Activity Aide at Old Dominion Job Corps in Monroe, VA. She also has experience as a Recreation Director at Central Virginia Training Center. Katelyn has worked with all individuals at CVTC in a recreational setting for five years until becoming a Program Manager for Wall Residences in 2017.
Emily Eagle, BS, QDDP
Program Manager, Lynchburg
| 434-907-5067 | EMAIL
Emily has a Bachelor of Science degree in Psychology from Liberty University. She has eight years experience working as a social worker with the Elderly and Individuals with Developmental and Intellectual disabilities in various settings including Central Virginia Training Center. Emily is currently a program manager in the Lynchburg area.
Dorcas Fenyi-Batton, M.ED, QIDP, QMHP
Program Manager, Lynchburg
| 540-250-1437 | EMAIL
Dorcas has approximately 13 years of experience working with individuals with intellectual and other mental health disabilities in school settings, group homes and community settings. She has worked with Family Insight PC as an Individual and Family Counselor. She was later promoted to Clinical Supervisor for the Mental Health Skill Building program. Dorcas holds a B.A. from University of Education in Ghana and a master’s degree in special education from Lynchburg College. She is currently serving the Lynchburg area.
Amber Hall, BS
Program Manager, Danville
| 434-483-3010 | EMAIL
Amber has a Bachelor of Science degree and has had over twelve years of experience working with adults with intellectual disabilities and dual diagnosis in a variety of settings. Prior to joining the team at Wall Residences, she worked as a direct support provider and Case Manager at day support and sheltered workshop, and as a Residential Coordinator. Amber and her husband also serve an individual with intellectual disabilities in their home. She now serves in the Danville area.
Jennifer Jarrells, MS
Program Manager, SW Virginia
| 276-229-5361 | EMAIL
Jennifer received her master’s in special education from Liberty University and her B.S. in human services from Old Dominion University. She previously worked at Galax Social Services in child protective services and supervising foster care and adult protective services. She serves as a program manager in the Southwest region.
Danielle Kramer, BS, QIDP
Program Manager, Lynchburg area
| 540-239-9585 | EMAIL
Danielle has a bachelor’s degree in psychology from Liberty University. She has worked with adults with developmental disabilities as a direct support professional for day support and as a residential coordinator supervising services in sponsored residential settings. She is passionate about advocating for the rights of individuals and takes a person centered approach in implementing service plans. Danielle is currently serving the Central Virginia region.
Dulcie Loyd, BA
Program Manager, Roanoke
| 540-577-9189 | EMAIL
Dulcie is a graduate of Bluefield College, holding her bachelor’s degree in human services. She has experience with adults with disabilities and has served as a direct support professional in a group home setting as well as in-home services. She also has experience in support coordinator providing case management for adults with intellectual disabilities and those with dual diagnoses. Dulcie is passionate for helping others and working in the field with individuals with disabilities.
Christina Leckie-Smith, BS
Program Manager, Culpeper area
| 540-680-0008 | EMAIL
Christina holds a B.S in Human Services Counseling from Old Dominion University and is currently working towards her Master’s in Counseling Psychology. She has previously worked at a Crisis Stabilization Program where she was a residential counselor for people diagnosed with serious mental illness. She has also worked as a group home manager and a case manager for individuals with intellectual disabilities and co-occurring disorders. Christina also has experience in working with victims of domestic violence and sexual assault and educating the community on awareness.
Kathryn Moats, M.Ed., Ph.D.
| 540-487-5083 | EMAIL
Kathryn has a master’s degree in Special Education from James Madison University and a Ph.D. in Counseling Psychology from Temple University. She has been licensed as a Clinical Psychologist in the state of VA since 2008. Kathryn has experience as a special education teacher in an elementary school setting. She also worked for four years as a graduate assistant in the Office of Disabilities at Temple University. While living in PA, Kathryn was the Director for a partial hospitalization and intensive outpatient program for individuals with acute and chronic mental illness at a private psychiatric hospital. More recently, she worked as an outpatient clinician in a group practice.
Justine Paterson, MSW
Program Manager, Central Virginia
| 434-849-1260 | EMAIL
Justine holds a bachelor’s degree in Sociology and a Master’s degree in Social Work from California State University Stanislaus. Prior to joining Wall Residences, Justine was a Social Worker at Central Virginia Training Center. She also has experience working in the mental health field and as a substance abuse counselor. She is excited and honored to be working for Wall Residences as a Program Manager.
Venecia Pollard, BS
Program Manager, Central Virginia
| 434-849-1259 | EMAIL
Venecia holds a Bachelor of Science degree in Psychology from Virginia Commonwealth University. Prior to joining the Wall Residences team, Venecia was an Administrator for a Home Health agency. She also has several years of experience supporting individuals with developmental disabilities as a Certified Nursing Assistant. Venecia has a passion for helping those in need and is excited to be serving the Central Virginia Area.
Heather Risener, BS
Middle Peninsula-N. Neck & Richmond
| 804-819-9820 | EMAIL
Heather holds a bachelor’s degree in human services and a minor in criminal justice from Old Dominion University. Prior to joining Wall Residences, she was an ID case manager for four years. Heather serves the Middle Peninsula/Northern Neck and Richmond areas.
Lisa Schalasny, BSW
Program Manager, Richmond
| 804-380-4309 | EMAIL
Lisa received her Bachelor of Social Work degree from James Madison University. She has worked with individuals with developmental and intellectual disabilities in various settings, including residential, day support, and supported employment. Prior to joining the Wall Residences team, she served as an ID Support Coordinator with Richmond Behavioral Health Authority for 9 years, in which responsibilities included assessment and planning, linking individuals with services, and monitoring services.
Mandy Seeberger, MS, QMHP, QIDP
Program Manager, NRV/Floyd
| 540-392-3046 | EMAIL
Mandy is a graduate of Radford University, holding her bachelor’s and master’s degrees in special education. She has experience with children with disabilities and has served as a support coordinator providing case management for adults with intellectual disabilities and those with dual diagnoses. Mandy is passionate for helping others and working in the field with individuals with disabilities.
Nicholas Shoukas, BA
Program Manager, Fredericksburg Area
| 540-395-4690 | EMAIL
Nicholas received his undergraduate degree in sociology from the University of Mary Washington. After college, Nicholas worked as a personal care attendant for individuals with disabilities and briefly worked as a case aide for the foster care team at Fredericksburg Department of Social Services. He has also worked closely with individuals with intellectual disabilities and their families while serving as a Support Coordinator at the Rappahannock Area Community Services Board. Nicholas believes in enriching the lives of the individuals served by listening, connecting with various resources, and advocacy. He serves the Fredericksburg area.
Brian Silsbee, BS
Program Manager, Lynchburg
| 434-907-3256 | EMAIL
Brian received his Bachelor of Science degree from James Madison University. He also earned teacher certification through Lynchburg College and worked 11 years as an elementary school teacher. Prior to joining the team at Wall Residences he gained experience working with children and adults with intellectual disabilities. Brian currently serves in the Central Virginia region as Program Manager.
Hattie Singleton, MBA
Program Manager, Danville
| 434-483-7525 | EMAIL
Hattie received her Bachelor of Science in Special Education and Master of Business Administration from Lynchburg College. Prior to working with Wall, she has worked in mental health and in the public school setting for many years serving children with behavioral, social and academic needs. Additionally, she has experience supervising In-Home services in the Central VA area.
Connie Vaughn, BS
Program Manager, Greater Richmond
| 804-382-2193 | EMAIL
Connie earned a B.S. Degree from Liberty University in InterCultural Studies/Human Services Field with a minor in Psychology, along with a MA in Counseling from Truth Seminary. She has a background of supporting and working with individuals with disabilities in the community and schools, served as a Provider for ID individuals, worked as an Employment Specialist, and has been a Sign Language Interpreter for the Deaf for over 15 years. Connie feels so honored and privileged to join Wall Residences as a Program Manager.
Sharlene Wade, BS,
Program Manager, Staunton/Waynesboro
| 540-470-7425 | EMAIL
Sharlene Wade has a bachelor’s degree in philosophy. Her previous positions include Social Services Director in an ICF/MR, Care Coordinator for DMHMRSAS at the time of the roll-out of Waiver Services where she provided training and quality assurance for Community Service Board staff statewide, Case Management Supervisor for Valley CSB, and she was a Family Residential Provider for nearly 14 years. Sharlene’s background allows for a unique perspective on Waiver services. She currently serves the Staunton/Waynesboro area.
Melissa Worrell, MSW, QMHP- A&C/QIDP
Program Manager, Galax/Hillsville area
| 276-779-9682 | EMAIL
Melissa Worrell received her undergraduate degree in Sociology from Radford University and went on to earn her MSW at Radford. Melissa has over 25 years of experience working with people who have been diagnosed with intellectual or mental health-related disabilities. Melissa is a person-centered social worker who enjoys working as part of a team to support individuals to have lives which reflect their interests and are meaningful.
Wall Residences Activities Program Coordinators and Program Managers
Kira Appel, BS
WRAP Coordinator, Lynchburg area
| 434-221-1094 | EMAIL
Kira graduated from Liberty University, where she earned her Bachelor of Science in Clinical Psychology. Kira has over 9 years of experience working with children, adults, and families in community-based services across Central Va, focused in Bedford County and the greater Lynchburg area. Working in various settings in collaboration with the department of social services, community services boards, school settings, and within treatment foster care and adoptive services, has given Kira even more of a passion to serve individuals and families.
Tabitha Bentley, BSW, QIDP
WRAP Program Manager, Central Va area
| 434-363-6051 | EMAIL
Tabitha has a bachelor’s in social work from Mary Baldwin University and is serving the Central Virginia area with the WRAP program. She has 10 years’ experience in direct care supports, residential group homes, and case management. Tabitha also has experience working with individuals with autism and other behavioral diagnoses.
Michelle Burd, BA, QIDP
WRAP Coordinator, Eastern Region
| 540-735-8674 | EMAIL
Michelle has a bachelor’s degree in sociology with emphasis in direct care from the State University of New York at New Paltz. She has worked in the human service field since 1993 with experience in special education classrooms, alternative HS and MS and residential programs for adults with ID. Michelle spent 11 years at RACSB’s day support program in direct support as well as working as a Specialist for five years and Supervisor for the last five years. She’s worked extensively in Community Engagement and Community Coaching and has a passion for working with individuals with intellectual disabilities. Michelle is a WRAP Coordinator for the Eastern Region.
Donald Carroll, BS
WRAP Program Manager, Fredericksburg
| 540-372-0490 | EMAIL
Donald holds a Bachelor’s degree in Psychology and Human Services from Davis and Elkins College and a Master’s degree in Clinical Mental Health Counseling from Walden University. He has over 5 years of experience working with individuals with mental health diagnosis and or developmental disabilities. His experience includes case management, skills building, outpatient counseling, community counseling and staff supervision. This experience has come in the residential, school, office and home settings.
Amanda J. Cox, MS, QDDP
WRAP Program Manager, SWVA
| 540-285-0017 | EMAIL
Amanda has a bachelor’s degree in biology from Radford University, a master of arts in teaching from Hollins University and a master of science in educational leadership from Radford University. She has 16 years of experience in public education as a teacher and administrator. Amanda most recently worked as a residential program manager where she gained experience in direct care supports, case management, and community engagement planning. She is excited to continue her service to those with developmental disabilities with Wall Residences.
Caitlin Davis, BS
WRAP Program Manager, Lynchburg area
| 434-906-0441 | EMAIL
Caitlin graduated from Longwood University with a Bachelor of Science concentrating in Communication Sciences and Disorders, minoring in Special Education. For over seven years she has worked providing direct services to children and adults with intellectual, developmental and physical disabilities. Caitlin is very driven to help others and works very hard to advocate and support all individuals. She is currently a WRAP Program Manager for the Central Virginia region.
Erin Gurgainous, BS, QMHP-A, QDDP
WRAP Coordinator, Roanoke/Floyd/NRV
| 540-739-9329 | EMAIL
Erin holds a B.S. from Appalachian State University and is currently working towards her Masters in Social Work at Radford University. She has worked with both adults and children with mental health and ID/DD within psychiatric residential treatment facilities and community-based services since 2010.
Beth Howell, BA, QDDP, QMHP
WRAP Coordinator, Staunton
| 540-241-5510 | EMAIL
Beth has a bachelor’s degree and is a former case manager with the Valley Community Services Board, Beth is based in the Staunton area. She has planned and implemented community-based services for her clients. Beth has also completed Positive Behavioral Support training.
WRAP Program Manager - Roanoke & SWVA
| 540-588-1681 | EMAIL
Ashley has a bachelor’s degree from Roanoke College and serves the Roanoke and Southwest Virginia area as WRAP Coordinator. She has seven years of experience providing day support and job coaching services, support coordination, and program management for individuals with intellectual and developmental disabilities and those with dual diagnoses.
Laura Beth Parnell
WRAP Program Manager - SWVA Area
| 276-733-4935 | EMAIL
Laura Beth received her bachelor’s degree in Social Work from Radford University. For over 12 years she has worked with individuals with intellectual and developmental disabilities in a variety of settings including day support, group homes, and residential program management. She has been providing sponsored residential services in her home for the past 8 years and is beginning her 6th year as a Therapeutic Options instructor for Wall Residences.
WRAP Program Manager - Lynchburg Area
| 434-907-0038 | EMAIL
Jalisa Poe has always had a strong desire to help others. While attending Ferrum College, she decided to obtain a Bachelors Degree in Social Work. She first began advocating for adults with Developmental Disabilities in 2012. Since then she has provided direct care and case management services to adults and children in the Lynchburg area.
Mary Beth Proctor
WRAP Program Manager -
| 540-739-9030 | EMAIL
Mary Beth has a Bachelor’s degree from James Madison University in Psychology and a Master’s degree from Virginia Tech in Human Development. She has worked for ten years in community-based services mostly with children and families across the New River Valley and within Augusta County, Waynesboro and Staunton. Mary Beth has worked in collaboration with the department of social services, community services board, and across various school settings. She is passionate about serving individuals and families within the community and is excited about new opportunities with the WRAP program.
Suzanne Shepherd, MS
WRAP Program Manager -
Middle Pen/Northern Neck/Richmond
| 804-836-7091 | EMAIL
Suzanne Shepherd graduated from Virginia Commonwealth University, where she earned her B.A. and M.A. Suzanne has over 5 years of experience as a case manager and program supervisor with the Middle Peninsula Northern Neck CSB. Suzanne supervised the management and day to day operations of the CSB’s day support and residential facilities for individuals with ID.
Registered Nurse Care Managers
Kevyn Burn, BSN, RN, CHTP
RN Care Manager, NoVa, R'md, C'ville, F'burg areas
| 540-250-7832 | EMAIL
Kevyn has 40 years of experience in health and human services, and graduated with a Bachelor Degree in Nursing in 1988 from the Medical College of Virginia. She specializes in the holistic care of people with mental health and substance use disorders, and with people with intellectual disabilities. She has 15 years of program management experience in acute psychiatric and ID/DD day program settings and was certified as a Healing Touch Practitioner in 2014. Kevyn is a program manager in the Augusta County area, and is a RN Care Manager, assuring compassionate, optimal health care for the individuals in the region.
Heidi Crowder, RN
RN Care Manager, SWVA area
| 276-229-8453 | EMAIL
Heidi Crowder is the RN Care Manager for Wall Residences serving the Southwestern Virginia area. Heidi received her Associates Degree in Nursing from Wytheville Community College. She has a background in Medical Surgical Nursing and experience working with adults with mental illness, as well as, substance abuse issues. Heidi has formerly held leadership positions in the home health field. Heidi has a strong desire to help others and is excited to be serving the Southwestern Virginia Area.
Sharon (Shay) Matts RN, BSN, CDDN
RN Trainer, Central Va area
| 434-849-1570 | EMAIL
Shay is a strong advocate and has served in the Developmental Disabilities field for over eight years. She is a registered nurse and received her BSN from Liberty University. She has experience in Medical Surgical Nursing and served as Adjunct Faculty for Liberty University’s Nursing 210/Health Assessment. In 2016, Shay received her license as a Certified Developmental Disabilities Nurse. She will be providing services to the Central Virginia Area.