Office Staff

Ashlyn

Receptionist

Job Duties: Answers incoming calls, receives guests and vendors and routes incoming mail and faxes. Responsible preparing mailings and sending out special occasion cards and assists staff with special projects as needed to help ensure that the office functions smoothly.

Sonya

Senior Client Files Specialist

Job Duties: Maintains files and forms, checks in ISPs and annual forms, creates notebooks for new individuals. Checks in quarterly reports and notifies Directors and Program Managers when signed copies have not been received by the 10th day of the due date. Updates emergency medical and admission forms for individuals. Maintains individual’s information in the Wall Residences’ EHR system (Lauris). Responsible for monthly LEIE report. Orders office supplies.

Carolyn

Administrative Assistant

Job Duties: Provides general administrative and secretarial support for the Lynchburg area staff. Also assists with the onboarding process for new employees.

Becky

Compliance Technician

Job Duties: Responsible for collecting information and entering data into WaMS and the CHRIS system, needed for quarterly and annual LHRC reporting.

Amy

Provider Files Specialist

Job Duties: Maintains files and works with potential providers to ensure that all necessary paperwork is on file for them prior to the start of a service. Maintains provider email contacts and distribution groups. Notifies Professional Liability Insurance Company when services start or end.

Bea

Sr. Backup Worker Specialist

Job Duties: Maintains back-up worker files, processes back-up worker packets and tracks certifications. Also responsible for processing background checks. Completes LEIE Report for back-up workers.

Emily

Media and PR Specialist

Job Duties: Produces marketing materials and assists with any Public Relations needs by monitoring the website, social media platforms, newsletter and press releases.

Jessica

Office Technician I

Job Duties: Maintains client’s paper and electronic files, creates notebooks for new individuals, checks in quarterly reports, assists with maintaining client archives.

Gabi

Quality Assurance Technician

Job Duties: ​QA Team and WRAP support. Responsible for verifying and entering client SIS information. Serves as back up to Compliance Technician.

James

IT Technician

Job Duties: Handles IT Support for all Wall Residences employees including issues with computers, agency-issued cell phones. Also responsible for the [...]

Laura

Administrative Assistant - Madison Heights

Responsible for setting up interviews and completing the new hire process for the Central Virginia Group Homes. Assist the Training Dept with setting [...]

Katherine

HR Generalist

Job Duties: Responsible for recruitment and new hire process of WRAP, In-home, Group Home DSPs, and contracted employees. Maintaining the employee fil [...]

April

Provider Files Specialist

Job Duties: Maintains files and works with potential providers to ensure that all necessary paperwork is on file for them prior to the start of a service. Maintains provider email contacts and distribution groups. Notifies Professional Liability Insurance Company when services start or end.

Lorrie

Annex Office Supervisor & Provider Files Specialist

Job Duties: Annex office supervisor, responsible for all annex office functions. Record Specialist, maintains files and works with potential providers to ensure that all necessary paperwork is on file for them prior to the start of a service. Maintains provider email contacts and distribution groups.

Lauren

Office Technician-Client Files

Job Duties: Maintains client’s paper, electronic files and entering data, creates notebooks for new individuals, checks in quarterly reports and assists with maintaining client archives.

Erin

Administrative Assistant

Job Duties: Assists with training registration, provides trainers and students with necessary materials, and receives all certificates once classes are complete. Maintains provider and backup worker training files and distributes trainings as needed. Also, serves as primary assistant for QA coordinators.

Chloe

HR Assistant

Responsible for the recruiting and onboarding process including posting job ads, obtaining applications, setting up interviews, checking references, a [...]

India

Sr. Quality Assurance Technician

Job Duties: Responsible for tracking client SIS scores and sends out notifications for tier changes. Tracks all WRAP client records, caseload updates, and service changes. Serves as primary backup for Compliance Technician with WaMS and CHRIS entries.

Gwendolyn “Gwen”

IT Technician & EHR Administrator

Job Duties: Handles IT Support for all Wall Residences employees including issues with computers, agency-issued cell phones. Also responsible for the handling of support for Lauris online including: password resets, new accounts, issues with forms, and issues with authorizations in the system.

Lisa

Human Resources Manager

Job Duties: Responsible for recruitment and new hire process of WRAP, In-home, Group Home DSPs, and contracted employees. Maintaining the employee files, including training. Background checks, internal audits, special projects, and other HR responsibilities.

Kirsten

HR Generalist / Recruiter

Job Duties: Responsible for recruitment and new hire process of WRAP, In-Home, Group Home DSPs and contracted employees. Maintaining the employee file [...]

Wendy

Office Technician – Client Files

Maintains Client’s paper and electronic files. Updates Datacenter, upload documents to Lauris. Checks in new Plans and Quarterlies. Communicates wit [...]

Abagail

Office Technician – Client Files

Maintains client’s paper and electronic files, updates Datacenter, checks in new Plans and Quarterlies, communicates with Program Mangers regarding [...]