Experienced and person–centered leadership: Wall Residences has been providing person-centered services in Virginia for over 20 years. All services are delivered around the support needs & wishes of the individual and their substitute decision maker.
Many service locations to choose from: Wall Residences has many available service options ready to go across the state at any time and can develop services specific to most any person, given enough time. We have the most professional, experienced, and well trained Family Providers in the state.
Careful supervision and support: Families of individuals who receive services with Wall Residences know that their service is being reviewed regularly by qualified Program Management staff. Unannounced visits occur at least twice per year with announced visits occurring each month. Wall Residences staff and providers work as part of a team with the individual’s family, case manager/support coordinator, and other service providers to ensure the success of the individual in the service.
Family Members are encouraged to maintain relationships with the person who receives support: Visits are encouraged. When that is not possible, pictures, letters, phone calls, and even Skype are used to facilitate relationships from a distance.
24 hour emergency support: The Quality Assurance Team and Regional Coordinators are available to assist a provider at any time day or night to problem solve critical incidents. Of course, in a medical emergency, all staff are instructed to contact local emergency services first.
Documentation: Wall Residences documentation is complete, accurate, and timely. Support Coordinators and substitute decision makers are provided quarterly reports that includes a list of all medical appointments attended and outcomes. Everyone knows what is happening in the service.
The Admissions Coordinator will schedule an appointment to meet your referral within a few days of the initial phone call. This referral meeting is held with the individual, their family or other preferred representatives, and the Case Manager/Support Coordinator. This meeting allows us the opportunity to begin identifying potential services that can successfully serve the unique needs and preferences of the individual. We strive to provide individualized person-centered support that addresses each individual’s preferences, needs, and interests. The more we are able to learn the better matching of services we can provide.
After our initial meeting potential residential support options are identified. Tours of the homes are scheduled by the Admissions Coordinator at a time that works for the individual. Once a service option is chosen then a trial visit is scheduled which allows the individual to spend up to a few days with the provider so they can get to know each other better. Once the trial visit has occurred, the Wall Residences Program Manager for the chosen home, will complete the plan for support and determine a move in date that works for the individual.
Contact us today!