Referrals to Wall Residences services are received from the individual needing services, a Support Coordinator, a natural family member, or a worker from any referring agency. At the point that a referral is received, arrangements are made to conduct an interview with the individual and with others who may know the individual’s needs and preferences. Through interaction to get to know the person, we make our best determination of what will work, what will not work, and what activities and relationships will help the person to achieve their highest level of personal success. It is only through this process of getting to know the person that we are able to make the best match to the dozens of available services. Once an appropriate service has been identified, we then request additional services documentation and arrange for visits with potential provider.