Wall Residences contracts with highly qualified families to deliver services in their home and community. We are constantly seeking out couples and individuals with the best qualifications, the best homes and the highest motivation to include the person they serve within their family and community life. Our contract families are referred to as “Family Providers”. Our family providers dedicate themselves to helping the individual in their care to be accepted and included as one of the family. Our services are small and well staffed to meet the needs and preferences of each person referred and placed.

Placement decisions are made using a detailed interview process and evaluating a wide range of possible placement options for location, characteristics of the home environment, availability of daytime activities, and compatibility with others in the home and for finding the best match of individual needs to the skills, experience and personality of the family providers. With over 90 family provider services throughout the western areas of Virginia, we have services to meet almost any need. We are locating new services every month to keep up with the needs of new referrals.

Wall Residences attracts the best family providers because we provide the best pay and support. All family providers are treated with the highest professional regard and are continually trained to understand how to improve their services and to meet or exceed the highest standards of care available in the field. In addition to ongoing training and professional supervision, all family providers participate in frequent networking with other family providers through regional peer review sessions and agency-wide meetings. Family providers are encouraged to contact other family providers for social support, advice, and consultation. New family providers are often paired with an experienced family provider to have access to extra help from a nearby peer family.

Wall Residences provides a highly qualified Program Manager to provide support and supervision to the professional family provider. The ratio of Program Managers to the number of individuals supported is one to twenty-five.